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Support Options

Free technical support is available for each product or upgrade for 30 days from the first call to Customer Support.

 

On-line Support 

The following support options are available:

♦ Knowledge Base - Answers to specific issues.

♦ Frequently Asked Questions - Answers to common questions.

♦ Documentation - Copies of our product manuals.

♦ Download - Get new or updated software.

Support Agreement 

A Support Agreement is available to end users who wish to receive technical support and version upgrades for a year.

Support Agreement also includes:

♦ Unlimited technical support (either by phone, fax, or email) for 12 months from the date of purchase

♦ Version upgrades (released periodically through the year)

♦ Maintenance upgrades

 

Alternative Support 

Telephone support after the initial 30 days is available at the rate of $125 per hour for both on and off-line support, billed in fifteen minute increments.

 

Contacting Customer Support 

All support inquiries are answered between the hours of 9:00AM and 5:00PM Pacific Standard Time, Monday through Friday, excluding holidays.

 

Click to see the License Agreement